return policy

1. Return Eligibility:
To be eligible for a return of your product, it must be unused, in the same condition as received, and in its original packaging. Returns will only be accepted within the specified return period, typically within 30 days of the purchase date.

2. Initiating a Return:
Customers must initiate the return process by contacting our customer support team. You will be required to provide proof of purchase, such as an order confirmation or receipt, and details about the reason for the return.

3. Return Authorization:
Once the return request is approved, you will receive a return authorization along with instructions on how to proceed. Returns sent without prior authorization may not be accepted.

4. Shipping Costs:
Customers are responsible for the cost of return shipping, unless the return is due to a manufacturing defect or an error on our part. Shipping costs are non-refundable.

5. Refund Process:
Refunds will be processed once the returned product is received, inspected, and confirmed to be in acceptable condition. The refund will be issued to the original payment method, and it may take several business days for the funds to reflect in your account.

6. Restocking Fee:
A restocking fee may apply to returns that are not due to defects or errors on our part. The restocking fee, if applicable, will be deducted from the refund amount.

7. Damaged or Defective Products:
If your notebook product arrives damaged or has a manufacturing defect, please contact us immediately. We will provide instructions for the return, and we will cover the return shipping costs.

8. Missing Accessories or Components:
Returns must include all original accessories, components, and documentation. Failure to return these items may result in a partial refund or the denial of the return.

9. Refusal of Returns:
We reserve the right to refuse returns that do not meet the specified criteria outlined in this policy or returns that are initiated outside the designated return period.

10. Customer Responsibility:
It is the customer's responsibility to carefully package the returned product to prevent damage during transit. We are not liable for any damage that occurs during the return shipping process.

11. Policy Changes:
This return policy is subject to change without prior notice. Any updates will be communicated through our official channels.

By purchasing our product, you acknowledge that you have read, understood, and agree to abide by this return policy.